We understand that our staff members are guests in your home so each one is carefully selected and screened to meet the highest of standards. Our aides and nurses are required to wear uniforms and to look professional at all times. They are trained to listen to the needs/desires of both our clients and their families, and to respond by providing individualized services to meet those needs.
If at any time you are dissatisfied by the services provided by any member of our staff, just call and we will replace them immediately.
Levels of Staffing Services
- Personal Care Aides (PCAs) provide homemaker and personal care services to individual clients needing partial or total assistance with everyday tasks such as dressing, feeding, walking, meal preparation, light housekeeping, laundry and personal hygiene. PCA’s cannot perform health related tasks.
- Home Health Aides (HHAs) are qualified to perform health related tasks such as monitoring, temperature, pulse, respiration and blood pressure as well as personal care tasks. Each of our HHAs is fully certified and has completed a Home Health Aide Training Program approved by the NYS Department of Health or the NYS Education Department. All aides receive an additional 12 hours of in-service training annually. HHAs follow a plan of client care that is ordered by a Physician and are supervised by a Registered Nurse (RN).
- Registered Nurses (RNs) are skilled professionals who are involved in the initial assessment of new patients. Nursing visits are made every three months to reevaluate/reassess each patient’s condition and changing needs. They prepare individualized patient care, patient education, supervise aides and provide ongoing training for aides.
Meet Our Award-Winning Team
We pride ourselves on the quality and dedication of our Home Health Aides. Several have been recognized in the community for their outstanding service to the individuals in their care.
Winner of the 2017 Health Care Providers (HCP) Aide of the Year Award
A native of Peru, Ms. Orbegozo-Jaramillo has been with Neighbors Home Care Services since 2011. Currently, she works with a schizophrenic patient who had previously struggled communicating with other Health Care Aides. However, the patient has formed a strong bond with Ms. Orbegozo-Jaramillo and says she doesn’t know what she would do without her—a sentiment that the patient’s family shares. Ms. Orbegozo-Jaramillo has now become the trusted communication line between doctors and family members.
In recognition of her excellent service, Westchester Magazine presented her with the 2016 Healthcare Hero Award.
Ms. Orbegozo-Jaramillo also dedicates much of her time to the retired Sisters at Maryknoll Convent, often covering double shifts when they are short-handed. She also still cares for her own elderly mother back in Peru, regularly sending her financial support.
Of her work in the field, Ms. Orbegozo-Jaramillo says, “My heart is in homecare,” and we could not agree more. Rosa lives to lift up those in need and is a true Healthcare Hero.